Return Policy (U.S.)

We offer a 14-day return window. You have 14 days from the day your item is delivered to request a return.

Eligibility

To be eligible for a return, your item must be in the same condition that you received it: unused/unworn, with tags, and in the original packaging. You’ll also need the receipt or proof of purchase.
We reserve the right to refuse returns that don’t meet these conditions.

How to Start a Return

Email glowvitalnow@gmail.com with your order number, the item(s) you’d like to return, and the reason for the return.

Items sent back to us without first requesting a return will not be accepted.

If your return is approved, we’ll send you a return shipping label and instructions on how and where to send your package.

Damages & Issues

Please inspect your order upon delivery and contact us right away at glowvitalnow@gmail.com if the item is defective, damaged, or if you receive the wrong item, so we can make it right.

Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (e.g., food, flowers, plants)

• Custom or personalized products (special orders, customized items)

• Personal care items (e.g., beauty products)

• Hazardous materials, flammable liquids, or gases

• Gift cards and sale/clearance items

If you’re unsure about your specific item, please contact us before purchasing.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, purchase the new item in a separate order.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status. If approved, we’ll issue a refund to your original payment method within 10 business days.
Remember, it can take additional time for your bank or credit card company to post the refund. If it has been more than 15 business days since approval, please email glowvitalnow@gmail.com.